Privacy Policy

Privacy Policy

This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do.

When you book a holiday, we will possibly collect your name, email address, mailing address, phone number and credit card information. We will also ask you to provide passport details. Our site records your IP address at the time of booking, and we collect data for fraud prevention.

1. Use of information

We will use personal information about you for a number of purposes, including:

  • to advise you of any changes or problems with your booking;
  • to help us administer accounts, services and products which we offer;
  • to write to you (including email);
  • or to telephone you (including SMS) with information about our services, products or offers;

To change the personal details we hold for you, please email or write to us at our registered office address below.

2. Disclosure of information

We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties.

3. Protection of information

We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting
data on our websites and in order to ensure compliance with all applicable legal requirements.

4. Cookies

Cookies are small pieces of information that are stored on your computer’s hard drive by your browser. These allow us to store your account information and provide features to make browsing and booking on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

Registered office

Enchanted Holidays Limited
Enchanted House, 250 Hounslow Road, Hanworth, Middlesex TW13 5JP, United Kingdom.

Registered No: 06192343 incorporated under the Companies Act 1985.